Serving you a dose of
TOUGH LOVE
Credit Card
Processing Fees
All credit card transactions are subject to a 3% processing fee. Always.
Getting your credit card stolen sucks...we get it. If your credit card is compromised in any way, the fees associated with any disputes from Stripe, Momence and your creditor or bank will be YOUR responsibility.
In these circumstances, you will be charged a $15 processing fee PER CHARGE. We do not want to do this, however this is what we are charged by the credit card companies when your information has not been updated.
Tough Love
Cancellation Policy
Feeling like you’re not going to make it? Hungover? Spontaneous plans?
You have TWELVE HOURS prior to the start of class to cancel yourself out of your class or appointment through the Momence app. (Class/appointment starts at 8 am, that’s 8 pm to early cancel.) TWELVE HOURS to save your session for another day & give us the chance to fill your spot. WIN-WIN.
Canceled yourself out BUT missed that TWELVE HOUR window? You will lose your class/appointment credit and will be charged a $5-50 LATE CANCEL FEE (depending on class/appointment.) Yeah, it sucks but we need to cover our asses so we can continue to sculpt yours.
If you chose to throw caution to the wind and are a NO SHOW to your class/appointment (i.e., no early OR late cancel through the Momence app) you FORFEIT your class/appointment credit AND will be charged a $20-125 NO-SHOW FEE (depending on class/appointment.) Again, covering our asses.
Our waitlists are long, no-shows make it impossible to manage our time and accommodate other clients who are eager to workout. Don’t be that person. As always -thank you to our loyal clients, family, and friends for your continued support! We look forward to seeing you - Keep kicking ass!